Frequently Asked Questions: Help Centre

If you have questions about your order, our products or CBD it will all be here. For further information, or to place a private order, please email us at contact@herdol.com. Our hours are 9:00 a.m. – 5:00 p.m. Monday through Saturday and we typically respond within 1 business day.

Orders & Delivery :

How long does it take for you to confirm my order?

After we have processed your payment, we will send you an email confirmation with your order number. Once you order is shipped, we will issue a tracking number.

The status of my item delivered but it hasn’t arrived. What should I do?

Traditionally, just ask your neighbors or the concierge. If you don’t get your package yet, contact us at contact@herdol.com and we will solve the issue as soon as possible

What are the shipping fees?

Shipping is free over €50, and is €5 on orders under €50.

Where do you ship?

Currently, we ship to all European Union countries. For other regions please contact customer care.

How long does delivery take?

Depending on where you live, delivery is usually 2‐3 business days.

What payment methods do you accept?

We accept Visa, MasterCard, instant transfers, and SEPA Transfers. When the payment is authorized, you’ll receive a confirmation, and your payments are safe.

If my items arrive damaged, what happens?

Should you get damaged items, then please email us at contact@herdol.com with your order number and pictures of the damage. We’ll ship you a replacement.

Can I change or cancel my order once I placed it?

If you change your mind you can alter or cancel your order before it ships. Call customer support straight away.

Do you provide express delivery?

Adding express shipping is possible for an additional fee when you check out. Normally it takes 1 to 2 business days.

CBD Information :

What is CBD?

CBD (cannabidiol) is a natural compound sourced from the hemp plant, and which is purported to reduce stress, aid better sleep and relieve muscle pain. Most countries throughout Europe have made it legal and it is non psychoactive.

What’s the difference between CBD and THC?

THC is psychoactive, illegal in many places, and ‘gives you a high’. But CBD is medicinal, and it doesn’t alter your mind.

Are your CBD products legal?

All Herdol CBD products are completely legal in Europe, have no THC and are in compliance with all european laws.

So, what should I expect from CBD effects.

It promotes relaxation, reduces anxiety, relieves muscle and joint pain, it improves sleep quality. It’s also good for treating skin conditions like eczema and psoriasis.

Can CBD replace my medication?

CBD has benefits when used for therapy but it cannot substitute prescription drugs. If you’re taking other treatments, talk to your doctor first before using CBD.

How should I take CBD?

Use a small dose initially and keep on increasing for the desired outcome. You can also toss some CBD oil under your tongue for fast absorption or take a capsule for exact dosing.

Do CBD products expire?

Yes, one should consume our CBD products within two years of opening. It says what the expiration date is on the packaging. Store them in a cool dry and dark area to make them stays as fresh as possible.

Can you use CBD products while travelling?

It is dependent upon the laws of the country you are traveling to. CBD is permitted in most European countries, so check your local regulations before traveling.

Will a drug test show CBD?

CBD won’t show up on drug tests because they usually show for THC. But if you take a full spectrum CBD product, you might find trace amounts of THC in there. If you are routinely tested, CBD isolate products are a good option.

How can one legally buy your CBD products?

All CBD products we sell are sold only to those 18 years and older. We manufacture our products to European standards and do not use psychotropic substances.

Need More Help?

If you have further questions or need help with our
products, use the button below or write to us
at contact@herdol.com. We’re here to help!

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