Frequently Asked Questions: Help Centre

After we have processed your payment, we will send you an email confirmation with your order number. Once you order is shipped, we will issue a tracking number.

Traditionally, just ask your neighbors or the concierge. If you don’t get your package yet, contact us at contact@herdol.com and we will solve the issue as soon as possible.

Shipping is free over €50, and is €5 on orders under €50.

Currently, we ship to all European Union countries. For other regions please contact customer care.

Depending on where you live, delivery is usually 2‐3 business days.

We accept Visa, MasterCard, instant transfers, and SEPA Transfers. When the payment is authorized, you’ll receive a confirmation, and your payments are safe.

Should you get damaged items, then please email us at contact@herdol.com with your order number and pictures of the damage. We’ll ship you a replacement.

If you change your mind you can alter or cancel your order before it ships. Call customer support straight away.

Adding express shipping is possible for an additional fee when you check out. Normally it takes 1 to 2 business days.

CBD (cannabidiol) is a natural compound sourced from the hemp plant, and which is purported to reduce stress, aid better sleep and relieve muscle pain. Most countries throughout Europe have made it legal and it is non psychoactive.

THC is psychoactive, illegal in many places, and ‘gives you a high’. But CBD is medicinal, and it doesn’t alter your mind.

All Herdol CBD products are completely legal in Europe, have no THC and are in compliance with all european laws.

It promotes relaxation, reduces anxiety, relieves muscle and joint pain, it improves sleep quality. It’s also good for treating skin conditions like eczema and psoriasis.

CBD has benefits when used for therapy but it cannot substitute prescription drugs. If you’re taking other treatments, talk to your doctor first before using CBD.

Use a small dose initially and keep on increasing for the desired outcome. You can also toss some CBD oil under your tongue for fast absorption or take a capsule for exact dosing.

Yes, one should consume our CBD products within two years of opening. It says what the expiration date is on the packaging. Store them in a cool dry and dark area to make them stays as fresh as possible.

It is dependent upon the laws of the country you are traveling to. CBD is permitted in most European countries, so check your local regulations before traveling.

CBD won’t show up on drug tests because they usually show for THC. But if you take a full spectrum CBD product, you might find trace amounts of THC in there. If you are routinely tested, CBD isolate products are a good option.

All CBD products we sell are sold only to those 18 years and older. We manufacture our products to European standards and do not use psychotropic substances.