Frequently Asked Questions – Help Center – CBD Information by Herdol

You have a question about your order,  our products, a complaint or need CBD information ? Find all the answers on this page.
If you are looking for more details or have a more personalized request, contact our customer service by email at
Our customer service answers all your questions from Monday to Saturday from 9 a.m. to 7 p.m., with an average delay of less than 24 hours.

Questions relating to orders and deliveries

Herdol is a producer and processor of CBD products.
We have been growing in France, Italy and Switzerland since 2017.
We have filed several patents on hemp and CBD extraction techniques.

Upon validation of your payment, you will receive a confirmation email with an assigned order number. As soon as your package is prepared, we will send you a second email with a tracking number for your package. You will receive a final email with your tracking number to announce the shipment of your order.

Very often, parcels are left with the concierge or the neighbor in such circumstances. Do not hesitate to contact them to verify this. Your items are sent in a single package. In the event of a problem, do not hesitate to contact us at this address: We will take care of your complaint request.

The delivery costs are 7.20 € including tax for any purchase less than 50€ and they are free for any purchase greater than 50€

Our site accepts payment by Visa, Master Card. Our payment system is secure. You will receive a payment confirmation upon validation of your transaction.

If you have a problem with a damaged or broken product, do not hesitate to contact our customer service at by entering your order number. Our team answers you in less than 24 hours from Monday to Friday from 9 a.m. to 5 p.m.

CBD Information : Everything about CBD

CBD, an acronym for cannabidiol, also known as legal cannabis, is a molecule derived from hemp. It belongs to the cannabinoids, known to act on the human nervous system. It is known to have many beneficial virtues for the body in terms of relaxation. It has a relaxing, analgesic, anti-inflammatory and soothing effect. It is used for therapeutic purposes in some countries.
In France, this is not the case, although its consumption is legal. It is positive and non-addictive. Our blog offers you more information about the action of CBD.

CBD is often mistakenly confused with THC. This earned him a bad reputation for a long time. CBD like THC belongs to the cannabinoid family. The 2 molecules come from hemp. THC (tetrahydrocannabidiol) is a narcotic. Unlike CBD, it has a psychoactive action. It is addictive and high. CBD does not create these effects. Reason why it can be consumed legally. Consuming THC is illegal.
Where can I find information about the products you sell?
Our team gives you all the information on the products sold on our site. Each product is informed in a very exhaustive way. We are committed to giving you the best consumer information and advice. Our product sheets give you information on dosages, uses, product components as well as recommendations for use for your safety and health. All the information about our products can be found on our blog and our buying guides.

CBD does not contain THC. It can be consumed. It is legal in France and in Europe because it is not considered a narcotic. No psychoactive or addictive effects possible. You must be over 18 to order or consume CBD. All our products are subject to strict quality control and have no trace of THC.

CBD acts positively on the nervous system. It provides relaxation, relaxation and muscle relaxation in addition to providing restful sleep. It helps to manage stress and anxiety in a natural way. It is a great ally for muscle and menstrual pain and even helps calm inflammatory diseases such as eczema or psoriasis.

CBD is not a medicinal product. Although it is derived from Sativa and Indica hemp plants, it is recommended to adhere to the prescribed doses for minor anxiety disorders or to relax. For increased doses or medical use, we recommend that you seek advice from your doctor.

You can consume your CBD Herdol products on average up to 2 years after opening the product.
To know the precise date, please look on the packaging.

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